Introduction
Robotic Process Automation (RPA) has become increasingly popular in recent years, with businesses using it to automate repetitive and time-consuming tasks. However, many businesses are still hesitant to implement RPA due to concerns over the complexity and cost of implementation. In this article, we will explore how to make simplified RPA solutions that are easy to implement and cost-effective.
There could be two approaches to build the RPA Solutions. Out for which the second approach looks to be more practical in the longer run and hence can be called as Simplified RPA.
Traditional approach i.e., Building and Maintaining Solutions by the RPA SMEs of the consulting or service based company or solution provider as vendor to the client.
Transforming actual FTEs into RPA Developer (In House by the Client) i.e., Train or enable the actual employee with RPA Solution building capability so that they can quickly build and maintain the solutions as per business needs. This is similar approach what they usually do by creating excel Macro etc.
Traditional approach
Identify the Processes
The first step in implementing an RPA solution is to identify the processes that can be automated. This involves analyzing existing processes and identifying tasks that are repetitive, rule-based, and require minimal decision-making. Once these tasks have been identified, the RPA solution can be designed to automate them.
Design the Solution
The next step is to design the RPA solution. This involves creating a process flowchart that outlines the steps involved in the process and the actions that the RPA solution will take. It is essential to ensure that the process is well-defined and that all possible scenarios are taken into account.
Choose the Right RPA Tool
Choosing the right RPA tool is crucial in implementing a simplified RPA solution. There are several RPA tools available, each with its own features and capabilities. It is essential to choose a tool that is user-friendly, easy to learn, and cost-effective. Some popular RPA tools include UiPath, Automation Anywhere, and Blue Prism.
Develop the Solution
Once the RPA tool has been selected, the solution can be developed. This involves building the automation workflows and configuring the RPA tool to perform the necessary tasks. It is essential to ensure that the RPA solution is easy to use and can be implemented quickly.
Test the Solution
Before implementing the RPA solution, it is essential to test it thoroughly. This involves running the automation workflows and ensuring that they perform the necessary tasks correctly. It is also important to test the solution in various scenarios to ensure that it can handle all possible situations.
Implement the Solution
Once the RPA solution has been tested and validated, it can be implemented. This involves deploying the solution to the production environment and monitoring its performance. It is essential to ensure that the RPA solution is integrated with other systems and that it works seamlessly with existing processes.
Train the Users
Finally, it is essential to train the users on how to use the RPA solution. This involves providing training materials and conducting training sessions to ensure that users understand how the solution works and how it can be used to improve their work processes.
The biggest disadvantage of this approach is Developer or SME of the consulting or service based company builds the RPA Solution that requires him to get trained on the business processes and requirements apart from RPA skills then he has to built it and test it which might take more time to test and validate and could be error pron post deployment due to changes in any processes or environmental changes etc. Maintainability will be worst and service cost will always be higher and finally it will not run in a longer run. Ultimately clients will have bad experience and overall ROI after 3-5 years will be on the looser side.
The next approach handle this situation and has potential to service for ever as per need.
Transforming actual FTEs into RPA Developer - A must have Skill for all operational employees.
Training actual employees to build RPA solutions can be an effective approach to implementing simplified RPA solutions. This approach is known as citizen development, where non-IT professionals are trained to build simple applications and automations.
Overall step of building the solution will be similar to the first approach but the difference here is it is build and maintained the actual employee and the employer.
The advantage of citizen development is that employees who perform the actual operations of the processes can quickly identify areas where automation can be applied. They have a deeper understanding of the process and can identify areas where automation can be most effective. This approach can also help to reduce the burden on IT teams who are responsible for developing and maintaining RPA solutions. This could yield better saving to the customer or employer.
However, training employees to build RPA solutions requires a structured approach. This involves identifying the employees who are best suited for the task, providing them with the necessary training and resources, and ensuring that they follow the best practices for building and maintaining RPA solutions.
The first step in this process is to identify the employees who are most suited for the task. This involves identifying employees who have a strong understanding of the process and are familiar with the tools and technologies used in the process.
Once these employees have been identified, they can be provided with the necessary training and resources. This includes training on RPA tools and technologies, as well as best practices for designing and building RPA solutions. It is essential to provide ongoing support and training to ensure that employees can maintain and modify the RPA solutions as needed.
It is also important to ensure that employees follow best practices for building and maintaining RPA solutions. This includes following coding standards, adhering to security guidelines, and documenting the RPA solution thoroughly.
Conclusion
Training actual employees to build RPA solutions can be an effective approach to implementing simplified RPA solutions. This approach can help to reduce the burden on IT teams and ensure that RPA solutions are tailored to the specific needs of the business. This will have great potential to give actual and better ROI in the longer run and easily maintainable solutions. However, it is essential to follow a structured approach and provide employees with the necessary training and resources to ensure that they can build and maintain RPA solutions effectively.
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